Description
Salesforce BA - French speaker based in Amsterdam 6 months rolling
SUMMARY OF POSITION:
English and French writing and speaking. Designing and running workshops. Understanding/experience in customer service (case management) processes, social service, and Salesforce.com
Salesforce BA RESPONSIBILITIES:
Participate in process flow analysis and process redesign along with the Program Manager
Share best practices and be consultative to clients throughout duration of the project
Produce a detailed functional design document to match customer requirements
Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
Provide current best practice and 3rd Party solution alternatives as part of the functional design document
Lead the SIT and UAT efforts
Participate in training design, documentation and delivery efforts in concert with the Engagement Manager
Participate and lead, when needed, project meetings with the customer
Participate in internal projects as required
Maintain current Salesforce certifications
Participate in pre-sales activities
PREFERRED SKILLS/EXPERIENCE:
Ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organised and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.
Additional preferred qualifications are:
Advanced experience with Salesforce configuration and custom development
SFDC Certifications Sales Cloud, Service Cloud, DEV, other
Experience with enterprise integration tools and extract, transformation and load (ETL) tools
Strong presentation, writing and communication skills in public and private meeting forums
Willingness to work both from Client location and TCS ODCs in India
Experience with other CRM software (Siebel, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
Experience with enterprise integration tools and extract, transformation and load (ETL) tools
Strong presentation and communication skills
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints. Should have participated in, and be familiar with, Agile (Scrum) project methodologies
Salesforce systems integration and/or implementation experience
Proven Solutions consulting experience in large enterprises
For more information please call Dilan or email.