Description
This is a chance to work on services that matter and affect the lives of millions of citizens. As a Service Designer you'll work in a multidisciplinary team, alongside researchers, designers and developers, to deliver word-class, user-centered public services.
The role
As a service designer you will:
- Understand user needs and create user journeys that help people successfully navigate complex systems
- Identify where separate interactions should act as one service and design rational user journeys within that service
- Identify commonalities in activities across services that create opportunities for product development
- Analyse failure within existing services, identify root causes for that failure, and create designs or recommendations to address that failure
- Identify opportunities for cost reduction and improvement within an existing service
- Understand the existing support system for a service - both digital and process based - and design targeted improvements to existing services or to accommodate new services
- Map current service journeys and create blueprints for improved and/or new services
- Create and rapidly iterate service prototypes
- Identify and design service patterns and standards
Skills and experience
The ideal candidate will:
- Be able to design complexity out of services
- Have significant experience designing digital products and/or services
- Have experience planning and running workshops with stakeholders, end users and/or front-line service providers
- Be able to work collaboratively with user researchers and interpret research findings
- Be able to analyse and visualise user journeys and service flows
- Be able to clearly and persuasively communicate designs as well as the evidence underpinning decisions
- Work collaboratively with multidisciplinary teams
- Be able to work quickly in an agile environment
- Have a design related degree, or relevant industry experience
In addition to the above, you will need to have solid experience and skills and either interaction design or content design.