Description
An exciting opportunity for talented, tenacious individuals looking to join our team and take lead in creating world-class services in the Prison and Probation environment. Conducting Service Discovery to identify and deliver high-quality, user-centred products that positively impact the lives of offenders, prison staff and society as a whole.
We're building a team of around 70 experts in Web Development, Design and User Research. This is a brilliant opportunity to be part of a growing team from its nascent stage and play an active and continued role in the strategic development of both the team and the studio approaches. Immediate team: Service design team of a Technical Architect, User Researcher and Service Manager (Sheffield). Wider Service Area team: Service design team working across up to 3 Product Delivery Teams (Sheffield). Community of designers and Head of User Experience (Sheffield), plus wider MOJ design community and cross-government design community.
The Digital Studio is planned to deliver, over the next 5 years, modern and mobile technology products quickly, responsively and flexibly. Our aim is to reduce reoffending by introducing products that reduce violence, self-harm and improve employability and offender-family relationships. This role includes - 1. Leading Service Mapping of the Prison and Probation Service to build a picture of the system and identify the actors, opportunities and scope for service improvements 2. Lead Discovery work to inform the development of new products to reduce reoffending 3. Lead on the development of Service Design and User Experience practices across the programme.
Essential skills and experience
- 7+ years experience as a practicing designer
- In-depth understanding of user-centred design principles and tools
- A deep understanding and experience of visual design, interaction design, content design, and service design.
- Confident sketching and prototype on paper and in HTML
- Confident writing user-centric interfaces
- Lead a workshop
- Know how the Internet works: confident in understanding the capabilities of independent web applications in delivering a cohesive service
- Worked extensively with user researcher and know how to interpret user research into actions
- Excellent written and verbal communication
- Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously
- Demonstrable 5+ years experience working effectively with cross-disciplinary teams (with Research, Design, Software, Content and Product team members)
- Demonstrable 5+ years experience ensuring that appropriate user research and strategic level design thinking is intrinsic to making design decisions
- Demonstrable 5+ years experience planning and building digital products
- Proven experience of stakeholder management, with strong negotiation skills at very senior levels
- Experience leading (defining scope, approach and carrying out delivery of) end to end service transformation work, using user-centred, agile approaches