Description
Service Now Architect/Developer
A Leading Financial Service are looking to hire an experienced Service Now Developer to join their business out of the Newcastle office.
Purpose of your role
To provide development support to the product owner of ServiceNow, helping to define and deliver the roadmap for this global product, Working to deliver enhancements, integrations and new products in line with agreed methodologies.
Key Responsibilities
Support the ServiceNow Administrators.
Work with the Infrastructure Application Support team to define, quantify and measure enhancement requests.
Deliver enhancement packages, version upgrades and fixes, as agreed by the product steering committee.
Raise tickets on the ServiceNow Hi-server, problem troubleshooting, advice and resolutions.
Liaise and cooperate with other development resources.
Attend Steering Committee meetings to provide advice on prioritising and scheduling enhancements.
Provide development estimates for enhancement requests.
Analysis of the feasibility of enhancement requests and proposed solutions.
Experience and Qualifications Required
The successful candidate is expected to have previous experience including:
*An understanding of ITSM and ITIL framework.
*An understanding of project methodologies (Prince2, Agile)
*ServiceNow Certified System Administrator
*ITIL Foundation Certificate V3 in IT Service Management
*Prince2:2009 Foundation certification
*ServiceNow customisation and development knowledge including Javascript skills
*Knowledge of Object Oriented Techniques
*Windows development skills
*Extensive knowledge of the full project life cycle from requirements gathering, design, build, testing, implementation and warranty support
*Familiar with working and managing Implementations across multiple locations
*Experience of working with complex systems
*System Administration of the Production, Test and Development ServiceNow instances
*Alignment of the ServiceNow Platform with IT organisation strategy
*Experience of defining Interface Files and Report Specifications
*Development and configuration activities
*Delivering to key timelines
*Coordinating Implementation and Testing for Internal Monthly Releases
*Translating business requirements into technical solutions
*Scripting to create Client Scripts, UI Policies/Actions & Business Rules
*Form design
*Design and maintenance of Workflows and Reports
*Configuration and customisation of 'out of the box' applications and modules
*Development of custom applications and modules
*Deployment of Weekly Releases and Emergency Changes via ServiceNow Update Sets
*Can work effectively either as an individual or as part of a Team
*Comfortable at communicating at technical and non-technical levels
*Experience of leading small development teams