Win 10+ Incident Support Coordinator - English - Spanish - Madrid

Madrid  ‐ Onsite
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Description

Next Link solutions is looking for a Windows 10 +Incident Support Coordinator to work for our client based in Madrid.

Purpose:
The candidate will be responsible for the management of the Early Adopters/Pilot and hypercare period as well as supporting the IE11 rollout in Windows 10+ project.

This includes
- Setting up the processes for the Win10 hyper-care and IE11 rollout
- Coordinate Platform provisioning stream mailboxes
- Handling of feedback received during the WIN 10 pilots
- First level support before escalating issues to Engineering
- Tracking of tickets and aligning with Platform Provisioning Stream-Engineering team and other streams (OCM, Deployment Readiness, Application Remediation) in case of problems

Tasks & Responsibilities:
- Work closely with all Windows 10+ project streams
- Coordinate & support the Windows 10 users on the technical image (pilot and Hypercare period)
- Process strategy for technical Windows 10 image (support, staging...)
- Support for Early adopters
- Support and incident management for the IE11 rollout
- Coordinate platform provisioning mailboxes
- Maintain list of open requests, issues and feedback that require following up
- SPOC for RSC's (2nd level support) and other project stream on the matters explained above

Skills:
- Self-motivated, organised, structured and diligent
- Experience in End User Support
- Fluent in Spanish and English - High proficiency in working virtually is a must
- You have a deep technical knowledge and experience in at least three of the following technologies:
- Internet Explorer management, Java and application compatibility
- Operating Systems (Windows 7,10)
- Microsoft System Center
- Hardware and devices management

General information:

We are looking for candidate to coordinate and technical support of incidents/feedback in the platform provisioning stream of the Windows 10+ project.

- Work location: Madrid, Spain

- Working language is English.

Start date
Nov
Duration
7 months
From
NextLink Solutions
Published at
27.10.2016
Project ID:
1228243
Contract type
Freelance
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