Description
Windows 10 Incident Support consultant - English - Madrid - Spain
NextLink is having an existing position as Windows 10 Incident Support consultant for global projects in Madrid, Spain.
- Start date: before 14.11.2016
- End date: 29.09.2017
- Work location: Madrid, Spain
- Remote: possible, prior to approval
Purpose:
You will be responsible for the management of the Early Adopters/Pilot and hypercare period as well as supporting the IE11 rollout in Windows 10+ project.
This includes:
- Follow the processes defined for the Win10 hypercare and IE11 rollout
- First level support before escalating issues to Engineering
- Tracking of tickets and aligning with Platform Provisioning Stream/Engineering team and other streams (OCM, Deployment Readiness, Application Remediation) in case of problems
Tasks & Responsibilities:
- Work closely with all Windows 10+ project streams
- Support the Windows 10 users on the technical image (pilot and Hypercare period)
- Support for Early adopters
- Support and incident management for the IE11 rollout
Skills:
- Self-motivated, organized, structured and diligent
- Experience in End User Support
- Fluent in English and Spanish
- You have a deep technical knowledge and experience in at least three of the following technologies:
- Internet Explorer management, Java and application compatibility
- Operating Systems (Windows 7,10)
- Microsoft System Center
- Hardware and devices management
Nice to Have:
++Pharma experience
For a chance to work in Spain as Windows 10 Incident Support consultant please call me, Leila for private and confidential chat. Or send your CV and I can call you.