Description
We are looking for one Back Office IMS engineer with experience from Ericsson IMS nodes CSCF, HSS, TSS, EMA, SBG etc and from mobile telecom.
Main responsibilities:
- Preparing of Change management Low Level Design, including providing valuable technical inputs in the interface between High Level Design and LLD.
- Level-3/Level-4 level fault restoration and configuration (Incident & Problem) management of work delegated.
- Contribute to the continuous improvement of design practices and network implementation process
- Act as contact point for incidents from various functions like NOC, CC etc
- Ensure Back Office operations services are delivered according to contract, SLA and contribute to customer satisfaction.
- Emergency restoration procedure and processes oriented.
- Prepares Incident/Root Cause Analysis reports.
- Coordination with relevant departments for technical and management issue resolution and timely escalations.
- Preparing operation reports and dashboard.
Qualifications:
- Operator or Vendor related hands-on experience of minimum 5 years (preferable experience from multi vendor environments).
- Working level experience on Ericsson IMS nodes, including: CSCF, HSS, TSS, EMA, MTAS, MMAS, SCCAS, ECE etc.
- Good understanding and experience on equipments like, SBC (Acme Packet), TMO (Emblacom), VU8020 (Enghouse), IMS Routers, Broadworks applications Servers and Albatross solutions etc.
- Good understanding and work experience of Unix, Windows, SIP, ISUP and TCP/IP.
- Good understanding and working experience on interface between different IMS network elements.
- Good knowledge in Mobile Telecom (2G,3G,4G), VoLTE and developing technologies in Telecom
- Focused to knowledge sharing and developing new resources
- Good in analytic and investigation technique
- Computer and general IS/IT knowledge and general programming skills.
You as a person should be:
- Communication skills and presentation skills
- Fluent in written and spoken English.
- Preferable fluent in written and spoken Swedish.
- Flexible and ability to drive and handle change. Open minded.
- Service minded and ability to build and enhance customer and people relations.
- Excellent team player.
- A thorough, organized and methodical approach to work.
- If needed, have On Call duty.
Location:
Base location can be Stockholm, Karlskrona or Karlskoga (Sweden)