Description
For one of our healthcare clients we are looking for a Windows 10+ Incident Support Coordinator.
Start:
Duration:
Location: Madrid
Our client is launching the project for the global Windows 10 migration and is seeking support for the project.
The following items will be upgraded:
Windows 7 - Windows 10
Internet Explorer 10 - Internet Explorer 11
Microsoft Office 2010 - Microsoft Office 2016
Your responsibilities:
. Coordinate and technical support of incidents/feedback in the platform provisioning stream of the Windows 10+ project
. management of the Early Adopters/Pilot and hypercare period as well as supporting the IE11 rollout in Windows 10+ project.
. Work closely with all Windows 10+ project streams
. Coordinate & support the Windows 10 users on the technical image (pilot and Hypercare period)
. Process strategy for technical Windows 10 image (support, staging,...)
. Support for Early adopters
. Support and incident management for the IE11 rollout
. Coordinate platform provisioning mailboxes
. Maintain list of open requests, issues and feedback that require following up
. SPOC for RSC's (2nd level support) and other project stream on the matters explained above
Requirements:
. Experience in End User Support
. Fluent in Spanish and English - High proficiency in working virtually is a must
. You have a deep technical knowledge and experience in at least three of the following technologies:
. Internet Explorer management, Java and application compatibility
. Operating Systems (Windows 7,10)
. Microsoft System Center
. Hardware and devices management
. Previous Pharma experience
Michael Bailey International is acting as an Employment Business in relation to this vacancy.