ICT Asset Recorder

Description

1. Job Purpose
To highlight and accurately record and update details on Council ICT assets.

2. Major Tasks

• Liaise with onsite colleagues to highlight location of ICT assets
• Highlight required information
• Record required information on Asset Database

• Team Leader - support and supervision
• Project Manager - for progress and next actions
• Colleagues - fellow members of ICT - for discussion around advice on technical faults and changes.
• Employees, Schools and Members - in line with duties of role

• Following existing procedures
• Responsible for finding asset information, such as laptop IDs, and making a note of this information in appropriate records eg spreadsheets

• Works under routine supervision however uses personal decision making in resolving problems or enquires at a basic level adhering to established policies and procedures

• There are no direct supervisory responsibilities

• The post holder will receive supervision and support from their Team Leader
• The post holder will refer to Project Manager, Application Support and Business Support for guidance and assistance

• The post holder will follow standard procedure
• Limited discretion in collecting and recording information
• The post holder will deal with work which will be routine but will generally be covered by the application of generally understood rules and guidance.

Person Specification

• Educated to GCSE or equivalent level at Grade A* to C

• Knowledge of current computing technologies related to personal computing in a business environment, in particular Microsoft Windows and the Microsoft Office suite of applications (including versions XP, 7 and 8.1).

• Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service
• Ability to communicate effectively with external organisations, employees and customers.
• Ability to work under pressure and meet or exceed personal and team targets and deadlines, and be flexible in responding to changing circumstances.
• Ability to accurately record information
• Ability to travel independently between Council sites

• Knowledge and experience of good customer service principles and practices
• Experience of working in customer services
• Experience of using Microsoft Office Applications

• Develop good relationships with others by behaving with integrity, treating people with respect and leading by example
• Must be highly customer focused.
• Must have a positive attitude in all work situations and be pro-active in problem solving
• Willing to abide by the Council's Equal Opportunities Policy in the duties of the post and as an employee of the Council and to promote non-discriminatory practices in all aspects of work undertaken
• Willing to take personal responsibility under and abide by the Council's Health and Safety Policy
• The post-holder will work on their own initiative and manage and prioritise their own workloads
• Ability and willingness to work outside of normal business hours