Description
Service Manager: NOC, (MIM) Major Incident Management, ITSM
A world renowned pharmaceutical organisation based in Prague is seeking a Service Manager for their Global Command Centre. The successful candidate will be responsible for executing the Major Incident Management (MIM) Process and represent/advocate the NOC (Network Operations Centre) team.
Requirements for the role are as follows;
* University working and thinking level, degree in computer science or comparable education/experience
* ITIL v3 Foundation or comparable
Desirable:
* Further IT Service Management courses
* Fluency (oral and written) in English. Additional languages are a plus
* Excellent written, verbal and presentation communication skills
* More than 6 years of IT experience
* More than 3 years of experience in Service Management of a global or regional service portfolio in similar areas, across geographies and business areas.
* Extensive experience and professional skills in the area of NOC/Command Center/Datacenter environment and MIM
* Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio
* Very good understanding and practice in Major Incident, Event Managment, Incident and Problem management processes execution
* Project Management experience.
* Working experience with market proven ITSM tools (eg BMC Remedy, HP tools)
* Interaction with a typically diverse internal and external audience and interpretation and communication of complex information.