Description
IT Lead/Limerick/11 Months Contract/Up To 35 EUR Per Hr
General Summary: Responsible for delivery and support, reliability improvements of Site infrastructure environment and LMDW infrastructure Coordinates complex LMDW requests to maximize systems uptime
Principal Duties and Responsibilities:
Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of GTS services
Site delivery responsibilities expanded to MES infrastructure and integration of MES infrastructure with plant devices
Coordinates and acts as SPOC for complex service requests (eg, MES, Lab and warehouse systems, End user devices, networking services, Collaboration)
Interacts with LMDW personnel to problem-solve future-state requirements
Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (eg, Wonderware, Camstar, OSIPI, Werum, LIMS, Tracksys. Etc.), as well as LMDW business knowledge
Interacts with multiple LMDW stakeholders - Execution systems, plant engineers and technicians and LMDW IT
Will be accountable for GTS services at LMDW sites
Maintains IT facilities ownership (eg, local computer rooms)
Performs site-level DR, BCP, CMDB related to GTS services
Local representation/site support services for audit/HR investigations related to GTS services
Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
End user knowledge (eg, training, technical writing) related to GTS services
Vendor management associated with Ricoh/Xerox related to GTS services
Supports GTS financial reporting and analysis of site infrastructure costs
Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7)
Key Deliverables
Accountable for GTS services at the sites and the associated reliability and uptime of the site operations dependent on GTS services
High-level of site health and service financials for sites
Fast response time to high-priority LMDW requests
Skills, Capabilities and Competencies:
Experience and Technical Knowledge
Broad base technology and process background. Experience in multiple technology service towers such as server and storage or network, web, messaging and databases
Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms
Certification/Qualifications
Bachelor's degree or equivalent and 3 years experience in delivering IT services
Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
Familiar with standard concepts, practices, and procedures associated with the ITIL framework
Preferably familiar with working in a Manufacturing Environment.
The Company
This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.