Description
One of Whitehall Resources Middle East key clients are looking for a SAP Organizational Change Manager (OCM) to deliver the below on their project in Saudi Arabia
- Start: ASAP
- Location: Saudi Arabia
- Duration: One year
We are looking for an OCM consultant with following requirements:
- Execution of the of IT Financial, Supplier, Service Catalogue and Service Level Management
- Act like Business Relationship Manager from IT side and liaise with appointed Relationship managers from Business side
- Establish an effective partnership between business and IT
- Part of Escalation management team to Incident resolution
- Determine, document and agree requirements and produce SLRs (Service Level Requirements)
- Review, Negotiate and Sign OLAs
- Liaise with IT Supplier Managers during UC negotiation
- Act as Process owner for IT Organization ITSM processes
- Lead Continual Service and Process improvement plan through the entire IT Organization
- Member of in IT Governance Board
- Define Business Services SLA's and sign off with Relationship managers
- Define Business IT Services Catalogue and sign off with Relationship managers
- Defines the Key Performance Indicators(KPIs) to evaluate the effectiveness and efficiency of the Services and Processes
- Conduct yearly IT processes assessment and present report to IT Governance Board
- Focusing on monitoring service performance against SLA and Produce monthly service reports
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally