Projectmanager

Description

Senior Architect

Main Responsibilities:

Design, Develop, Configure and implement Computer-Telephony Integration(CTI) for complex contact center solutions implemented on Cloud.

Work with Business, Architects and Designers, Delivery teams to implement, test and deliver CTI solutions in multiple languages, across several countries.

Work with other product vendors to estimate, plan and implement changes, upgrades to CTI with minimum impact to contact center operations.

Competencies Required:

Must Have

Experience in designing end to end contact center, CTI integration and multichannel solutions, CRM solutions.

Expertise in analyzing, designing, testing and coding of contact center and CTI integration and backend services according to the product requirements

Work with business and customer stakeholders to define product objectives and requirements

Proficient in handling the complex technical development concepts, latest technologies, strong development, testing, database concepts and designing techniques

Should have experience in configuration of different contact methods and monitoring the integration

Desired Skill

CTI (Computer Telephony Integration)

Good to have

• Experience of CTI integration with oracle service cloud
• Experience of .Net/C#

Experience:

At least 8-10 years of overall IT experience

Minimum 3 years experience in contact center, CTI integration and multichannel solutions

Experience in Oracle Service Cloud would be a plus

Site: Onsite Helsingborg, Sweden

Workload: 100%

Start date: asap.

End date: approx.

English speaking is a must, Swedish speaking is nice to have.

Please submit your CVs and rates based on the described role to j.bihn[at]computerfutures.de.

Please submit your CVs in English and remember to present your rate as an all-inclusive rate in SEK/h.

Erfahren Sie mehr über Computer Futures unter www.computerfutures.com/de