Description
Sr. Business Systems Analyst
Columbia, SC
1 year+ contract with annual extensions & option to hire
*Due to client requirements, we are not able to consider corp-to-corp or third party candidates.
Business Analyst responsible for marketing the organization, its services, and software as solutions. The manager needs a candidate who has excellent customer interfacing skills.
Required Skills:
- Business Analysis experience
- IT business analysis experience in health care, insurance, and/or another industry-appropriate environment for the supported business unit
- Asset Management and/or IBM Control Desk/SCCD/Maximo experience
- Excellent Written & Verbal Communication Skills
- Professionalism
- Excellent Customer Interfacing Experience/Relationship Development
- Requirements Gathering Experience
- Excellent Presentation Skills
- Ability to market the organization, its services & software as solutions
Desired Skills:
- Capital Market/Financial Products Analysis & Marketing experience
- MS Access
- Usability Studies
- Experience communicating system & process concepts
- Insurance Industry Experience
- Web Development & Database experience
- Workflow OR Inventory Management software experience
- Data Analysis
- SQL
- Process Consultancy experience
Areas of Responsibilities:
- Account Management: Acts as an account manager responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements. Ensures IT solutions are tailored to the customer's strategies by continually obtaining a complete understanding of the customer's business needs from initial requirements to final implementation. Communicates quickly and accurately. Manages political and interpersonal issues. Fosters relationships between the customer and the IT organization as well as analyzes problems, settles disputes, and negotiates with the customer within current contractual boundaries. Acts as generalists in client's business and specialists in IT products and services.
- Internal Marketing: Takes proactive marketing approach when communicating with customer in response to external requests for change or internal IT product activity. Focuses on customer needs and makes customer aware of potential offerings that could meet those needs and/or add value. Designs products and services with common components that can be leveraged across many customers. Focuses the communication with the customer on features offered in the IT Product Catalog and works with IT team to propose and build tailored, customer-focused solutions.
- Product Improvement: Researches/discovers opportunities to employ the proper subsets of IT and its products and services. Identifies the customer's strategic business strategies and finds the right products and services to fill the customer's need and uses internal marketing to sell the solution. Researches and tracks industry trends and maintains knowledge of new technologies in the area of expertise to better evaluate business unit service requests, requirements, and proposals. Summarizes the customer's business strategies and communicates the customer's needs to the IT organization.
Systems: Workflow and enterprise content management systems
Primary Working Relationships: Operations customers and IT leadership
Working Hours/Conditions: Candidate needs to be flexible with overtime, but it's not the norm
Team Size: 12
Other Responsibilities:
- Interview customers to identify system needs.
- Document user needs identify systems impacted by necessary changes.
- Perform usability studies to recommend user interface and reporting changes.
- Monitor and interpret government mandates to identify additional process or system functionality or changes necessary to existing.
- Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes - dissecting problems and suggesting solutions, including complex systems process analysis, design, and simulation.
- Leverage knowledge of IS solutions and business support improvements as well as industry requirements to identify, propose, and influence customer business solutions.
- Identify marketing opportunities for potential customers and present systems and services products as solutions.
- Develop and maintain relationships with internal and external customer management, testers, and users as well as other IS staff and management.
- Facilitate communication between business units and IS to negotiate agreements and commitments.
- Assist in the business process redesign and documentation as needed for new technology.
- Participate in continuous review and update to ensure that processes meet changing business unit conditions.
- Elicit and document user requirements to meet a business objective. Sets customer expectations on feasibility. Identify validate requirements and organize the information into a logical document using business analysis models that are understood by the customer and Information Systems.
- Act as the Subject Matter Expert for one or more lines of business on various projects. Mentor less experienced business systems analysts.
- Ensure understanding of why the business solution was chosen and guide both technical and customer departments in the development of the systems.
- Facilitate the transfer of knowledge about the "big picture" direction of the business units to others who support them.
- Provide guidance to less experienced team members so they can transfer this knowledge to technical departments.
Education/Equivalency:
- Bachelor's Degree in Computer Science, IS, or job related degree or extra 4 years job related experience (Total 12 years of related work experience)