Description
Windows 10 - 3rd level Incident Support Specialist/Deployment Troubleshooting/Microsoft System Center/Hardware and devices management/Active Directory (GPO configuration)
About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
Reference No: 916091NC
Role: Windows 10 - 3rd level Incident Support Specialist
Client Industry: Pharmaceutical
Job Location: Madrid, Spain
Workload: 100%
Start Date: 12.12.2016
Duration: Till 29.09.2017 initially and extension can be possible.
Remote option: Possible, prior to approval.
Travelling: Not required
Role Purpose/Description:
- We are looking for candidates to provide technical support of incidents/feedback in the platform provisioning stream of the Windows 10+ project.
- The candidate will be responsible for the incident management of the Early Adopters/Pilot and hypercare period for the Windows10 as well as supporting the IE11 rollout in the Windows 7 platform.
This includes:
- Follow the processes defined for the Win10 hypercare and IE11 rollout
- Third level support before escalating issues to Engineering
- Tracking of tickets and aligning with Platform Provisioning Stream
- Engineering team and other streams (OCM, Deployment Readiness, Application Remediation) in case of problems.
Tasks & Responsibilities:
- Work closely with all Windows 10+ project streams
- Support and incident management the Windows 10 users on the technical image (pilot and Hypercare period)
- Support and incident management for early adopters
- Support and incident management for the IE11 rollout
Skills Required:
- Self-motivated, organized, structured and diligent
- Experience in End User Support (3rd level support- Engineering product support)
- Fluent in English and Spanish
- Deep technical knowledge and experience in at least three of the following technologies: Internet Explorer management, Java and application compatibility (Experience with troubleshooting Enterprise mode)
- Operating Systems (Windows 7,10). Experience with deployment troubleshooting
- Microsoft System Center.
- Hardware and devices management.
- Experience with Active Directory (GPO configuration)
Nice to have:
- Prior pharma experience.
Should you find yourself suitable for this position then send your complete dossier using this link in the advert.
Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires.
Our Pay rolling is referred by 98% of our freelancers as the best Payrolling system in Switzerland. Do you require more information? Feel free to contact us.