Description
Market Development Lead-C2C Innovation - 6-12 month contract - Richmond - £350 a day
Location: Richmond, London, UK
Department: C2C
Reports to: Innovation & Operations Lead
A globally recognised prestigious brand is urgently recruiting for a C2C innovation Market Development Lead in Richmond.
Consumer to consumer buying and selling is how the client began and remains core to the business today. The C2C Innovation team is a newly formed and exciting team which operates under the principles of a start-up and develops new business models and solutions for the UK and other markets.
The Market Development Lead will work with our Innovation team primarily to develop and execute go-to-market strategies and training programmes in order to support the penetration and the growth of our the client programme and/or other programmes in the UK.
Responsibilities
Market Development for C2C Innovation Programmes
*Develop a go-to-market and penetration strategy for client programmes
*Develop on-boarding and training programmes based on the users' life cycle
*Test the strategies in the market before full roll-out
*Work with internal teams and external agencies/partners to execute the strategies
*Manage the Market Development budget
*Be the voice of the customer
*Manage the Internal Customer Service teams for the C2C Innovation Programmes
*Manage an out-bound call centre for Marketing, Research and/or Training purposes
*Work with the Product Lead and the Marketing Lead to deliver against targets
Stakeholder and People management
*Effectively manage stakeholders and work closely with other internal teams globally dispersed
*Present to internal teams and get buy in on plans
*Effectively manage external partners and ensure they are accountable against their SLAs and deliverables
Essential Experience and Skills
*Experience in an entrepreneurial target oriented environment with tight deadlines
*Have worked in Sales and/or Training for Sales teams (5+ years of experience)
*Have managed people indirectly and in an environment where influence is key
*Have managed budgets and has a track record of delivering results against ambitious targets
*Excellent Planning and Project management skills
*Ability to learn, ramp up quickly and think creatively
*Flexibility to adapt to changing and unexpected situations
*Great stakeholder management skills
*Ability to work independently with minimum supervision
*Excellent business acumen and sense
Nice to have Experience/Skills
*Have managed customer service teams
*Have worked in an E-commerce and/or digital business (ideally a marketplace)
*Project Management qualification
*MBA and/or other business related degree or qualification
Other Requirements
*Fluent English speaker
*Highly mobile, computer and Internet literate
*Can manage change
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.