Description
Service Manager (Application)
I am currently hiring an Italian speaking Service Manager (Application) for a long term opportunity with a client of mine in Italy. The initial contract offered will be for 1 year with renewal option based on performance.
Job Description:
- Manage all aspects of the end to end Application Maintenance delivery
- Regular tracking and reporting of deliveries, KPIs, compliance to SLAs
- Coordination of delivery with appropriate customer stakeholders - customers etc.
- Team management - in an onsite offshore model. Mentoring team members, performance management
- Customer management for the respective stream
Primary Skills required:
- Good understanding and exposure on SDLC process
- Understanding of Application maintenance Service management responsibilities - SLA based delivery
- Exposure to Mainframe preferred
- Bilingual (Italian/English)
- Good coordination skills, ability to build working relationships with multiple client stakeholders, teams (IT, vendors, Business)
- Effective leadership capabilities in multicultural environment
- Experience of working in international environment
If you are interested in this role and would like to be considered for it, please send me your CV ASAP for immediate consideration.
If you are not interested in the role but know someone that may be interested or a good fit for it, please help me and them out by sending me their details or them the details of this role so they can get in touch with me about it.