Description
Service Delivery Manager French-Dutch Speaking Based In Brussels
Whitehall Resources are currently looking for a Service Delivery Manager French-Dutch Speaking Based In Brussels
Duration: 10 months, possible extension thereafter
Location: Brussels, Belgium
Languages: French, Dutch, English
Pay rate: EUR 520/day all in
Key skills
- 3 to 5 years of experience as a Service Manager, Service Delivery Manager or Delivery Manager
- Application support
- Incident management
- Change management
- Experience of working in a complex environment and large companies
- Excellent communication skills in French, Dutch and English
- Resilient and pro-active
Responsibilities
- Contribute to work management in order to receive and respond to work from support centres, key users and third party entities (ie: hosting, service partner, etc.)
- Categorise, prioritise and record all work
- Ensure their follow-up and the possible re-launching of works, including the work of third parties impacting or in connection with applications
- Escalate when necessary by following the procedures in place
- Define reports on the follow-up of this activity with at least the information requested by the client
- Establish and provide the programming plan, platform work according to the prioritisation and system requirements (ie backup, platform availability, incompatible processes)
- Update the work scheduling plan for all platforms (predicted according to a period defined by the client)
- When necessary plan and modify the programming in order to reach the required levels of service and minimise risks (ie: incident, work conflict, etc.)
- Provide quality control for job requests (ie: ensure that you have all the information, constraints of work requests and backspace, etc.)
- Monitor the progress of planned work, identify the risks of collisions of work on the operation of the system and solve the problems of planning during events (ie: incidents, reassignment of priorities, etc.)
- Maintain the database of planning, contact, execution and inter dependencies of work
In the case of an emergency stop management:
- Relay and identify needs for emergency stops
- Manage planning with the service beneficiary for emergency stops
- Escalate, if necessary according to procedures in place
- Inform the customer of an emergency shutdowns, of the technical and application repercussions
- Inform the application managers, the users of the emergency shutdowns. They also need to be informed of the technical and enforcement repercussions
- Possession of the necessary validations for the emergency stop (service beneficiaries and clients)
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally