Description
OSS Support Engineer - Contract - Accra, Ghana
We are looking for experienced OSS Support Engineer, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.
Required Technical Competencies:
* Hands on experience with various products in the Telecom Management Services (TMS) Domain.
* At least 5-6 years experience, with in-depth troubleshooting skills on OSS-RC platform.
* At least 5-6 years of experience in a customer support environment.
* Ability to independently deal with complicated technical issues and problems.
* Advanced knowledge of Sybase database, any other database knowledge like Oracle, MySQL would be a plus
* Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform.
* Advanced knowledge and understanding of Ericsson's OMBS implementation and ability to create backup policies of new Servers.
* Advanced knowledge and understanding of Ericsson's Business Objects implementation and ability to create/modify BO reports for the customer
* In-depth understanding of the PM functionality of the OSS-RC and its implementation using QNIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes.
* In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
* In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc.
* Advanced troubleshooting skills in RNO related components of OSS-RC
* Advanced troubleshooting skills on Ericsson Multi-Activation platform (EMA)
* Advanced troubleshooting skills on Ericsson Multi-Mediation platform (EMM)
* Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes.
* Knowledge on various technologies eg UMTS, GPRS, EDGE, WCDMA, GSM
* Excellent Communication skills required (Both written and oral).