Description
Revenue Management Support Engineer - Contract - Accra, Ghana
We are looking for experienced Revenue Management Support Engineer, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.
Required Technical Competencies:
* Hands on experience with various products in the Revenue Management Domain (CCN, SDP, OCC)
* 5-6 years experience, with in-depth troubleshooting skills on one or more charging system platforms.
* 5-6 years of experience in a customer support environment.
* Ability to independently deal with complicated technical issues and problems.
* Advanced troubleshooting skills on the TSP platform and firm grasp on various charging protocols
* Advanced database knowledge of Sybase, Oracle, MySQL.
* Ability to perform revenue assurance audit of the charging network.
* Excellent knowledge and experience on DWS and/or CRS nodes.
* Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson SDP, CCN, AIR, MINSAT, SCP and IVR nodes and highly developed HW and SW troubleshooting skills on these nodes.
* Knowledge on various technologies ie UMTS, GPRS, EDGE, WCDMA, GSM
* Experience on Customer Support Tools like SMS, KCS, MHWeb.
* Excellent Communication skills required (Both written and oral).