Description
Qualifications:
- Bachelor's degree in Information Technology or related degree with 10+ years of relevant professional experience OR a Master's degree with at least 8+ years of relevant professional experience OR a Ph.D. in with 2-7 years of relevant work experience;
- Strong PL/SQL and E- business suite experience as developer NOT Admin
- Strong SAS and Unix experience
- Strong experience with Ticketing
- Technical background in PL/SQL, SAS, and Oracle Warehouse Principles
- Working knowledge in Citrix, Network, LAN/WAN, Cloud, VPN,
- Knowledge of using the IDEs
- Ability to learn new concepts, systems, and software independently and quickly
- Good Analytical and problem solving skills and Experience of supporting multi-tier systems
- Ability to multi task, manage and handle multiple service projects simultaneously and to the schedule
- Service Improvement Techniques
- Understand & ensures compliance with IT guidelines for system development, implementation and system security
- Experience in application operations and support including knowledge and experience of Incident, Problem, and Change Management
- Knowledge of Consumer Healthcare and ITIL Support Processes
- Strong communication skills, sufficient to build and maintain trust
- Ability to provide out-of-hours support if required and pro-actively monitor operations