Description
Marketing Growth Manager - Richmond - 11 months - £350 p/d - B2C, C2C, Ecommerce, CRM, Cusomter, Seller
A global leading E-commerce platform are currently recruiting for a Growth manager to join their rapidly expanding C2C team in Richmond, this is on an initial contract until December 2017 and is looking for someone to start in February. This role is paying up to £350 per day depending on experience.
Responsibilities
Understanding inside out what motivates and drives people to advertise online
Being the voice of the customer, developing great Seller experiences
Driving volume of active Listers, through increasing First Time Listers, reducing Seller Churn and increasing engagement from the active base (including cross sell and upsell). This will include refining and implementing our Seller Lifecycle Management strategy, working closely with other teams (including Marketing, Product and Customer Support)
Developing and testing new communications/propositions/experiences to drive Listers
Tracking and measuring volume of Listers across different segments, and understanding levers of growth
Preferred Experience/Skills
Customer focus: Solving for our customers comes first
Consumer Marketing: Understanding how to change consumer mindset and behaviour
Project and process Management skills
Results orientated: 80/20 approach and focus on business impact
Action bias: Taking ownership and moving quickly, working around challenges/obstacles
Matrix working: Getting things done in a complicated, global Matrix
Strong at senior stakeholder management
Passionate and driven to make an impact and drive results in the C2C business
Job Requirements
Fluent English speaker
Degree level education or equivalent
At least 5 years' professional experience in a Customer centric role
Customer Lifecycle Management experience
Considerable experience managing cross-functional teams
CRM experience
Highly mobile, computer and Internet literate
Passion for E-commerce