Oracle Service Cloud Developer

SE  ‐ Onsite
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Description

Oracle Service Cloud Developer

Whitehall Resources are currently looking for a Oracle Service Cloud Developer. The majority of the role would be based in Sweden and travel will be covered by full expenses.

Main Responsibilities

- Good team player driving Service Level Fulfillment and development work
- Owning the responsibility on Requirement gathering, Designing, Development and Deployment with roll outs process of the enhancement requests
- Client Interaction for testing, packaging and deployment activities
- Application support & Problem/Incident management
- Show complete ownership in striving for more efficient solutions, incident reduction, and problem management
- Initiating/aligning with various initiatives aimed at delivery efficiencies, supporting and driving them to conclusion
- Ensuring that all delivery processes are adhered to, and are aligned with industrialization initiatives
- Maintaining and providing necessary data and information for various reporting purposes
- Coaching and mentoring team members
- Actively manage application stakeholder(s) in all phases of the project

Competencies Required

- Should be experienced in end-to-end know-how of Oracle Service Cloud (previously known as RightNow) product which is part of Oracle Cloud
- Experience in Oracle Knowledge Advance (now art of Oracle Service Cloud)
- Experience in configuring all channels of communication - web, chat, telephone, social, email (on premise)
- Experience with integration of Communication platform with universal queuing
- Business Analyst and Solution Designer Experience for Service sector in Retail Sector
- Experience in Agile project delivery
- Oracle Service Cloud developer is responsible for configuring and developing Agent Desktop, Customer Portal & Integration
- Work closely with IT and Business teams to develop and enhance Cloud capabilities
- Configure Workflows, Workspace, Business rules, Scripting, Knowledge Base, Email, Engagement Engine
- Oracle Service Cloud Implementation & Oracle Service Cloud Technical Implementation Certification
- Facilitate migrate, roll-out OSvC application
- Excellent Knowledge & working experience on Security & Privacy policy for Cloud Architecture
- Experience & extensive knowledge on the following (Mandatory) Developing AddIn's using .NET framework for agent desktop
- Incorporate best practices for code development and maintenance in a cloud based environment
- Develop a seamless integration between Legacy system and cloud system in a hybrid solution
- Excellent working experience in PHP, OOP, MVC, Code IgniterFrameworks
- Experience in both front - end and back - end design and development for Oracle Service Cloud
- Excellent working experience in developing custom add-ins, widgets and event triggers
- Experience in XML, APIs, Zend, SOAP
- RESTful Web Services, SVN/GIT
- Hands on expertise on Oracle Service Cloud
- Expertise on integration via web services and SOA platforms
- Expertise of configuring and customizing web portals

Start date
n.a
Duration
2-3 months+
(extension possible)
From
Whitehall Resources Ltd
Published at
04.01.2017
Project ID:
1262911
Contract type
Freelance
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