Description
Expert Product Specialist ( Solution Architect, CRM, IKEA experience, EU)
Please see Mandatory in the bottom.
For our Swedish Client IKEA, we are looking for an Expert Product Specialist to assist in the Customer Proposition Implementation project.
(7+ year's work experience in the role, with previous IKEA experience)
Background
The project is part of a larger CRM initiative within IKEA, and its scope include the design and implementation a the new Customer Proposition, including technology enablers.
Statement of Assignment/Tasks - The scope of the consultant services is to assist IKEA in:
Solution Architect for new multi-channel marketing solution. This includes work with design, development and management of the solution with integration to the IT landscape.
The main tasks in the assignment will be/a day at work will look like:
Solutions Architect Lead - Accountable for ensuring that each of the technical elements integrate into the overall CRM and IKEA IT landscape.
Create Solution Architecture Document which outlines how the technical solution fits for a new multi-channel marketing solution within the wider CRM and IKEA IT landscape
Ensure the project outputs align with other IT projects where inter dependencies are identified eg Multi-channel - eCommerce/New Web Platform/Data Management
Configure system, complete system demo, participate in design reviews and commenting on the overall suitability of the design to meet the business requirement
Support and work with Third Party Suppliers who design, build and test their elements of the technical solution, including integrations.
Requirements:
Knowledge
Have experience with configuration and development of multi-channel campaign management technology and integration with existing IT architecture
Have experience designing technical solutions, ideally within the area of Marketing and Loyalty programs. Experience with products like Oracle Responsys, Eloqua or similar is very relevant. Bluekai, Social Cloud, Apsys can also become relevant.
Experience in
Experience in design and delivery of cloud based marketing technology and software development processes like Agile
Demonstrable experience in the elicitation & specification of architectural and non-functional requirements
Good familiarity with the disciplines of enterprise software development such as configuration & release management, source code & version controls, and operational considerations such as monitoring and instrumentation
Following competences must be fulfilled:
Solution Architecture, Expert skills
Campaign Management Technology, Expert skills
Cloud based CRM technology from mature vendors (Oracle, Salesforce, SAP etc.), Senior skills
Data management and segmentation, Senior skills
Integration and Interfaces, Senior skills
Following competences are desirable:
Oracle Responsys experience
Experience with IKEA systems like MDB, NWP or similar
Retail experience
Project start date:
, with no flexibility.
Project end date:
with option to extend.
The primary working site(s) will be:
Malmö
There is some possibility for remote/off-site work.
There is no travel required outside the primary working site(s).
Mandatory consultant information for applying to this role (included in the motivation or in the CV).
We will not be able to handle your application if the info below is missing:
- Date of birth (YYYY/MM/DD)
- Place of residence
- Possible start date (2016-XX-XX)
- Minimum one reference (Name, company, contact details and relation to a relevant reference for this combination of consultant and project) and please state expected pay rate.