Description
Comment:
- Ability to work flexibly 40 hours Monday - Friday between 7am and 7pm Central
- Ability to be located at 9900 Innovation Drive, Wauwatosa
Key responsibilities/essential functions include:
- Support Siebel CRM system with End User Training
- Train Field Personnel on Siebel CRM Navigation
- Triage inbound CRM Support requests from Field Personnel
- Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution
- Guide Field Personnel end users through issues with on the job training
- Interact with US Service Field Team members to confirm next steps before applying data updates
- Will take task based data management update requests and operate independently to complete the tasks.
- Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing
- Responsibilities may not be limited to the above and are subject to change
Required Qualifications:
Process Thinking:
- Ability to learn/understand Siebel 8.1 CRM System Views
- Ability to understand different Service Business functions/processes in System Views
- Ability to understand Data Flows
- Computer skills
- Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome
- Attention to detail, accuracy and record keeping of work performed
- Ability to take direction, then work independently
- Ability to take notes on requested Tasks
- Ability to determine when to ask questions on unanticipated variations, vs work independently
- Advanced Communication Skills
- Ability to communicate in person and on the phone in an effective manner
- Ability to collaborate
- Ability to concisely communicate over e mail and Instant Messaging
- Ability to multi-task and record and self-audit day to day activities
- Ability to manage & track multiple tasks and stay focused to close
- Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
- General
- Minimum Bachelor's degree
- Minimum 3 year related job experience
Preferred Skills
- Oracle, OBIEE, MS Access, ServiceNow
- Previous Field service communication experience
- Potential for some later evening hours to cover Pacific Time zone
- 3rwx..