Change Manager - JAVA - Amsterdam

North Holland  ‐ Onsite
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Description

For our client in Amsterdam we are looking for a Change Manager with a good understanding and knowledge of Java.

Start date: 31.01.2017

Duration: 12 months, extension possible

Location: Amsterdam

Rate: competitive rate

Tasks:

  • Execute global Incident, Request and Problem Management on a senior level
  • Ensure that all the tickets are updated correctly with all the related audit trails
  • Broadcast communication about high priority issues
  • Actively contribute to improve processes
  • Review Changes from technical perspective and highlight issues that may result in unavailability Extend support in case any Batch related issues are reported by UK Infra Team
  • Support SDM, Incident and Problem Manager with any technical details or inputs
  • Perform standby support
  • Decrease the incidents by 20% in 2017 (baseline to be determined by December 2016)
  • (Internal) Client satisfaction 5.7 out of 7 (baseline 5.3)

Profile:

  • 5 years of experience in IT run and change processes
  • Technical background
  • Knowledge of Java
  • Drive to create client satisfaction
  • Ability to embed standards in a changing environment
  • Strong communicator (international, English language)
Start date
31.01.2017
Duration
12 months, extension possible
(extension possible)
From
Next Ventures Ltd
Published at
12.01.2017
Project ID:
1267600
Contract type
Freelance
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