Description
As an IT System Engineer, you will join the Enterprise System Management team. The team is composed of very highly technically skilled engineers in charge of the products infrastructure supporting the ITIL processes such as incident & problem management, asset management, capacity management, .... The team is also responsible for designing, implementing and maintaining the monitoring infrastructure in a very large high-availability environment (15000 agents, 500K-800K events/month, 12000 tickets/month) covering +/- 3000 Servers (Windows, Linux, AIX, Solaris) spread into 3 data centers across Europe and provide automatic and Real Time alerting to support teams. It also includes monitoring of several IBM mainframes, links with network monitoring tools, performance and capacity monitoring system and HP Non stop Servers. These solutions are then critical for business and support teams.
Division: Your part of the deal: You will actively work on our end-user experience monitoring tool Newtest (IP-Label)
You will be involved in the following tasks:
- Implementation of new scenarios
- Support of the existing scenarios
- Support of the probes & the Back End Servers in accordance with our Newtest experts and the company IT infrastructure
- Interview a broad variety of stakeholders (eg network engineers, systems engineers, storage engineers, DBAs, application engineers, developers, end-users), to review and support their scenarios based on their requirements
Other:
At least 5 years of hands-on experience in Newtest product in coding, maintaining scenarios and managing, supporting probes and Back End Newtest Servers.
- You appreciate technical challenges always keeping in mind our customer needs and requirements;
- You are methodical, well-structured and voluntary;
- You are a team player. You strongly believe that being part of a team is a strength;
- You have good knowledge (writing/speaking) in English;