Description
Job description
Contract until end of June 2017, (potential to renew for 12 months)
Can consider employees or contractors.
Application Support. Looking for candidates with experience (3-5 years) in SQL, Scripting (PowerShell), Networks (TCP/IP) and General application support. SharePoint would also be advantageous as would PerForce.
Acts as the final point of escalation and resolution for technical support.
Responsibilities is to provide advanced technical support to developers, testers, PMs and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.
Adhering to services support SLAs and processes.
Ability to quickly ramp up supporting services (applications) not seen before based on underlining core technologies like SQL, Win2012, IIS etc.
Exceptional customer service, communication, problem solving, and technical writing skills are required.
Experience in following technologies will be a big plus:
- SQL Scripting
- SQL Reporting
- Business Intelligence reporting
- Command-line-Scripting,
- Power Shell Scripting
- SAN technologies.
- Cloud Technologies
- Strong communication and interpersonal skills.
- Sufficient technical depth to communicate with development and other internal organizations at a peer level. Ability to run Live site Incidents and work on Bridge calls with Peer teams and customers.
- Strong team player attributes and ability to work independently or as part of a team.
- Customer awareness.
- Good planning and organizational skills.
- Demonstrated ability to take initiative.
Technical Qualifications:
The ideal candidate will have 4+ years in various Microsoft technologies:
- Windows Server (WS 2012 preferred)
- SQL Server (Always On)
- Active Directory
- Windows NLB cluster management + Windows Cluster Management
- Networking
- Solid understanding of standard computer science concepts required.
Must have the Associate's degree in a technical field preferred, or an equivalent combination of education and experience required.