Functional Analyst Contact Center

Job type:
on-site
Start date:
n.a
Duration:
n.a
From:
Templeton and Partners
Location:
Antwerpen
Published at:
08/22/2017
Country:
flag_no Belgium
Project ID:
1402560

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Hello

Hope you are well,

I am currently recruiting functional Analyst on the BSS S&CS systems within the client's environment in Mechelen.

You will be responsible for:

  • Customer management
    • Appointments & ticketing
    • Communications
    • Credit check
    • Fraud management
  • Contact center
    • Call routing
    • IVR
  • Product management
    • Product holding
    • Best offer
  • Order management
    • Order intake
    • Order confirmation
    • OMS & troubleshooting
  • Cooperation with other teams to realize projects End-to-End
    • Online team - Customer facing web applications & apps
    • BSS Rating & Billing team: pre-billing, post-billing, Real Time rating for mobile and fixed
    • OSS team: technical order management & fulfillment

You will have an experience:

  • Proven experience in contact center domain and Back End integrations
  • Thorough understanding of technologies used in call routing and contact center applications
  • Knowledge of Avaya, Genesys or Sonus is a plus
  • Can advise on architecture for call routing and contact center applications in a corporate environment
  • Can take the lead in the analysis phase for large projects (MD)
  • Can perform functional analysis for small to large projects

Language requirement:

  • Fluent spoken and written English is a must
  • NL or FR is a plus

If you are interested or you know anyone interested, please send an updated CV.