Description
Digital User Researcher, User Researcher, Digital, Agile, Web, User Centered Design, Usability Testing, ProductROLE HAS BEEN DEEMED OUTSIDE IR35 SO CAN OPERATE NORMALLY VIA LIMITED
My public sector client have recently embarked on an IT transformation project and have a requirement for a Digital User Researcher, this exciting project is about to kick start which will impact the services we use on a day to day, focusing on digital and change delivery.
Key tasks and responsibilities
- Work on the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
- Designing, Scripting and analysing ad-hoc quantitative surveys using in-house software licences
- Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual
- Strong critical thinking skills with the ability to translate business issues and needs into relevant, actionable research plans and objectives
- Excellent communication, analytical and problem solving skills; ability to draw and present sound conclusions based on qualitative and quantitative evidence in order to influence the best outcome
- Ability to work effectively across Departmental and other boundaries.
- Experience of collaborative working in an agile development environment
- Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research
- Plan, design and conduct user research sessions, testing both high-level concepts, and specific aspects of the service as it is designed and developed
- Apply your knowledge in human factors, ethnography, and the user-centred design process to the product and service design
- Devise appropriate research strategies
- Develop and present business/design recommendations based on your analysis of the findings of user research
- Lead the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables.
Essential Skills and Experience:
- Proven track record of web user centered design practices
- Proven track record of gathering insight for web based services
- Proven track record of managing, executing and analysing usability test sessions
- Proven track record of collaborative working with User Experience teams, designers and developers to create new digital products and services
- Proven track record of developing design personas, working with complex user journeys
- Experience in using a variety of user testing methodologies to reveal actionable customer insights