Description
ServiceNow Technical Consultant - Contract - Newcastle
Square One are looking for a ServiceNow Technical Consultant to come onboard for an initial 2 month contract in Newcastle
This is an initial 2 month contract, paying market rates.
Job Summary
The Senior Technical Consultant (STC) encompasses the responsibilities of the Technical Consultant (TC) and in addition must 1) have a greater level of technical experience, 2) display a higher level of initiative in performing day to day duties, and 3) show effective ownership of multiple concurrent engagements. In addition, they must be able and willing to provide advice and guidance pro-actively to more junior colleagues.
The Senior Technical Consultant (STC) must be able to lead other Consultants within the context of delivering multiple, concurrently running billable engagements.
Main Duties & Responsibilities
The Senior Technical Consultant (STC) holds Technical responsibility for applications across the delivery of Professional Services (PS) ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Work with the ServiceNow UK&I Leadership team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Customer Surveys
Understand the ServiceNow survey process and expectations throughout the project.
Average Customer Satisfaction score > 9.0.
Engagement Scope
Ensure technical delivery is in line with the agreed scoped.
Clear and consistent use of RIDAC & SLDC.
Raises risks and issues internally in a timely manner.
Qualified and maintains core ServiceNow certifications
ServiceNow System Administrator
ServiceNow Implementation Specialist
ITIL V3 Foundation
Act as a Subject Matter Expert (SME) lead for a particular ServiceNow technical specialty, taking the lead on building methodologies and sharing knowledge across the project team.
Maintains a superior level of product knowledge to the Technical Consultant, has the higher level of certifications and can solve technical problems unresolved by Technical Consultants (TC).
Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution.
Defines appropriate solution architectures which provide the business benefit expected by the customer and make best use of ServiceNow's products.
Provides advice and guidance relating to the wider Technical Architecture within which the solution will be deployed.
Tests and documents new solutions so that they can be delivered by other Technical Consultants (TC) in the team.
Seen as a go-to person for ServiceNow's core products and at least one specialist area and supports less experienced colleagues across different engagements.
Acts as a Mentor when required by supporting others on the same engagement to discover and understand why something is the correct solution rather than simply providing answers to questions. The result being that the person being mentored can solve other similar problems unassisted rather than having to return for more answers.
Augments the company's body of knowledge by originating and delivering best practice collateral in the form of technical papers or presentations to colleagues and contributing to community based media.
Assists the EM or other party responsible for the Engagement to prioritise the involvement of other Consultants involved in the Engagement and manage risks and issues of a technical nature to a successful conclusion.
Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Senior Business and Senior Technical audience, clarifying own understanding and that of others.
Demonstrates accountability for the technical success of all engagements within remit.
Liaises between services team and other departments within the company to ensure successful delivery of engagements and to feedback consolidated field experience.
Technical Competencies
The STC has a strong understanding of business requirements and can propose and implement optimal process/technical solutions and is generally more capable at delivering more complex solutions in terms of technical design.
Platform
Configure basic system properties and application appearance, import simple flat data models into ServiceNow (ie flat structure of a single CMDB CI class, Users records), maintain data and do basic configuration of Plugins/Applications, setup simple tables and configure forms/list with fields.
Setup basic integrations with customer's infrastructure solution like Exchange (email), LDAP (users import), ADFS (SSO), setup multi-table relational structures for existing/custom applications, configure data-driven automation (ie Data Lookups for automatic assignment), customise core tables/forms behaviour and basic logic (Client Server scripts).
Setup complex tailored integrations with customer's infrastructure solutions (SSO, email, etc), setup complex data models with different relationship types, configure low-level properties and customise MID Server applications.
ITSM
Configure out-of-the-box ITSM applications (Incident/Problem/Change/Request), understand fundamentals of ITIL, configure basic workflows, scripts, security rules etc., integrate applications inside ServiceNow (ie Incident to Problem process/data flow), configure Application menus and modules.
Customise applications with server/client-side business logic, integrate data flow for different ITSM processes between each-other, setup additional plugins to extend out-of-the-box ITSM functionality and configure them.
Build bespoke ITSM applications and fit them into other customer's processes, suggest optimisation of processes to better conform to ServiceNow principles, drive technical/process best practice adoption during initial implementations.
ITBM
Can activate and configure non-ITSM business applications in ServiceNow (HR, Facilities, Project management, etc.), is able to customise applications to conform to customer's business requirements
Build bespoke business applications and integrate them into existing processes within ServiceNow
ITOM
Can do basic setup of out-of-the-box functionalities (Orchestration, Discovery, Event Management), discover customer's infrastructure environment specifics for ITOM and configure probes/activities accordingly in ServiceNow, integrate ITOM data/process into ITSM/ITBM processes within ServiceNow, troubleshoot and solve problems with ITOM.
Integrations
Can build inbound data integrations (importing data into ServiceNow) with standard methods (REST/SOAP/JDBC), can build simple outbound data integrations (pushing data out of ServiceNow) or bi-directional integrations, can configure basic data transformation.
Build bespoke data/process integrations with multiple processing logic, use more advanced data transformation and integration techniques (ie complex authentication methods), ensure optimal integration performance and scalability, build resilient solutions with data identification and reconciliation, do initial troubleshooting and resolve typical integration issues.
This is an initial 2 month contract, paying market rates.
ServiceNow Technical Consultant - Contract - Newcastle
Notwithstanding any guidelines given to years of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally