iSTEP Business Support Analyst - Pharmaceuticals - Belgium

Antwerp  ‐ Onsite
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Description

iSTEP Business Support Analyst/Beerse, Belgium/10 Months Contract/Up to 50 EUR (Per Hour)

eMeds/iSTEP is a program combining smart technologies (smart packages, smart phones, scanning devices) with an integrated platform, and is designed to enable personalized end-to-end patient engagement plus automate clinical supplies and data management in clinical trials. Not only will eMeds/iSTEP transform the way clinical trials are done, this initiative has also been a testimonial of excellent collaboration, creativity and dedication of a first-class cross-departmental and cross-sector team, as well as state-of-art external partnerships with platform, digital and package vendors.

Job description

The Business Support Analyst provides first point of contact support for the Business Help Desk (L3) for incoming calls from L1/L2 helpdesk support.

The BSA is responsible for providing excellent customer service and support for all in-scope business groups, products, policies and procedures as well as navigational and application assistance. He/she will proficiently support multiple call flow queues (Platform, Integration, Mobile Device, App) while performance remains at the correct service level or better.

The BSA will provide solid knowledge within subject matter specialties.

Non Technical Skills and Additional Details

Non-Technical profile requirements:

*Some flexibility in working hours is required

*Must be able to work on multiple simultaneous tasks with limited supervision;

*Quick learner, motivated self-starter;

*Excellent customer service, interpersonal, communication and team collaboration skills;

*Able to follow change management for internal guidelines.

*Language proficiencies: -English and Dutch spoken and written;

Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886.

If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.

Start date
ASAP
Duration
10 months
From
Elevate Direct
Published at
01.02.2018
Project ID:
1495468
Contract type
Freelance
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