Description
In search for a service desk Analyst to join a large, global company based in the heart of Hungary, Budapest.
Role: Service Desk Analyst (Swedish speaker)
Language: Swedish
Duration: 6 months+
Rates: Local
Tasks:
- Assist users over the telephone with their self-service tickets
- Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Service Now ticketing tool
- Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
- Analyze issues/requests and assigns to relevant functional teams
- Perform password reset and user account unlocks in business application as per agreed SLAs
- Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
Candidates are being considered immediately.