Description
Position: Service Desk Analyst (Polish Speaker)
Location: Budapest, Hungary
Duration: 3 months + Extensions
Job Description:
- Assist users over the telephone with their reported tickets
- Handle and document all incoming requests or incidents within the contractually agreed time frames (Response SLA) in Remedy ticketing tool
- Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
- Analyze issues/requests and assigns to relevant functional teams
- Perform password reset and user account unlocks in business application as per agreed SLAs
- Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
- Fluent to speak a Polish language