Service Desk Analyst (Polish Speaker)

Budapest  ‐ Onsite
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Description

Position: Service Desk Analyst (Polish Speaker)

Location: Budapest, Hungary

Duration: 3 months + Extensions

Job Description:

  • Assist users over the telephone with their reported tickets
  • Handle and document all incoming requests or incidents within the contractually agreed time frames (Response SLA) in Remedy ticketing tool
  • Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
  • Analyze issues/requests and assigns to relevant functional teams
  • Perform password reset and user account unlocks in business application as per agreed SLAs
  • Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
  • Fluent to speak a Polish language
Start date
ASAP
Duration
3 months + Extensions
(extension possible)
From
Silverlink Technologies
Published at
22.03.2018
Project ID:
1525610
Contract type
Freelance
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