Description
CV:Job Description
• Interact with business peers (Subject Matter Experts and Business Process Owners in the area of Customer
Supports and Customer service organization) as well as IT architects and consultants in the Blueprint
workstreams.
• Assess, change and define/refine business processes and related information systems (SAP) to build a
greenfield system and to ensure they are properly aligned with the company’s strategic direction.
• Play a key-role in the specification and development of the new greenfield SAP system, full filling the
requirements set for testing, cut-over & migration as well as transition to support.
• You take ownership in defining the optimal SAP system set-up using your extensive knowledge of SAP and
its proven best practices in the area of CS, PS and EWM on the one hand, making sure the business peers
are fully involved and in agreement with the proposed system configuration on the other hand.
Requirements:
• A minimum of ten years of experience with service processes in a high tech complex environment.
• A minimum of ten years of experience of SAP service processes (greenfield experience is a plus).
• Detailed knowledge of IT systems supporting customer service processes
o SAP EWM and MM / Ariba
o Expert knowledge of relevant best practices.
• Ability to document “as is” and “to be” processes and to assist development of business case transition.
• Ability to document functional and technical specifications towards build teams
• Ability to document test script documents for unit, sit and uat test runs
• Ability to estimate complexity of specification, test and build efforts
• Ability to configure and customize standard SAP functionalities and processes
• Experience in translating business requirements into IT requirements; and select or design the correct
solution (direction) corresponding to these business requirements.