Description
Double Click AnalystThe Product Support Analyst troubleshoots in Web Technologies (HTML5, Javascript) as well as Ad Serving issues on the Google DoubleClick for Publishers platform. These professionals work with engineers, Technical Account Managers, internal and external support teams to ensure that publishers receive a response in a timely manner. The support analyst will also document, work with internal platforms and brainstorm with the team in order to find accurate solutions to issues while ensuring that the HCL knowledge base keeps growing.
Roles and responsibilities
? Troubleshoot and resolve complex Ad Serving issues.
? Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs).
? Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
? Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches).
Skills required
? College degree with computer skills or relevant experience.
? Google products knowledge such as DFP, Adwords, Adsense is an advantage.
? Basic working knowledge in HTML, JavaScript.
? Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience.
? Analytical, technically minded and highly detail oriented.
Experience
1-4 years