Description
Role: Customer Journey Designer
Location: Dublin
Rate:
Our client a leading bank is looking for an experienced Designer to form, influence and collaborate with cross discipline teams to create compelling end to end customer centric journeys.
Responsibilities:
- You will be responsible for engaging with all stakeholders, including customers, ensuring the Customer Voice is always to the fore in solution design.
- Draw on industry knowledge, operational metrics and customer research to make recommendations on process, channel and proposition best practice design.
- Work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery.
- Identify opportunities to cross sell and upsell to customers across the journey.
- Recommend key performance metrics and acceptance criteria to evaluate the journey on implementation.
- Help prepare strategic communications for the bank's most senior audiences.
Please submit a CV no more than four pages long if the above matches your skill set, together with current availability. As we anticipate a high volume of responses, if you haven't heard back from us in five working days please assume there were more suitable candidates and your application was unsuccessful.