Description
Sopra Steria Recruitment is working in partnership with a major private sector client in the UK.
We are currently recruiting a Collection Specialist to be based in London for an initial period of 03 months with possible extension
Responsibility
- Manage a large volume of calls per day
- Chase and collect cash in various countries with 1000 live customers
- Reducing the overdue amount
- Reducing the DSO
- Cash allocation and account reconciliation
- Query resolution by liaising with internal as well as external customers
- Negotiate payment plan with customer
- Escalation of none payments
- Admin tasks, collecting customer information, update SAP etc.
Key Performance Indicators
- Cash collection total target
- Reduction of overdue debts 90+ days
- DSO
- Special customer account reconciliations completion
Skills & Experience
- SAP AR experience
- Excellent telephone and written skills
- Excellent negotiator to close calls
- MS Excel & Word
- Strong communicator
- Excellent customer service