244 - Junior Backup Supporter (f/m)

Canton of Zurich, Zurich  ‐ Onsite
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Description

A global Engineering and Data Management Company is looking for a Junior Backup Supporter. The role is a customer facing service operation position within the client's Managed Cloud Services division. The candidate supports a L2/L3 operations team responsible for the delivery of Storage as a Service (StaaS) to a specific client based on agreed SLAs, maintaining a high level of customer satisfaction. The candidate will be involved in daily operations, complex incident and problem resolution and fulfilment of customer requests.

Start Date: asap
End Date: 31.05.2020
Duration: 12 months
Reference Number: 244
Workload: 100%
Workplace: Zurich


Tasks:

- Guaranteeing the stability and seamless operation of backup estate at international enterprise customers.
- Providing day-to-day technical support for backup infrastructure and internal management software and hardware.
- Investigate, troubleshoot and resolve service related issues.
- Take technical ownership of assigned incidents, problems, changes or other tasks (troubleshooting, customer workshops, etc.) whilst guaranteeing the SLAs.
- Readiness for on-call duty.

Requirements:

- Minimum of 1 year technical IT work experience.
- Understanding of Backup concepts.
- General experience in Infrastructure environments/architectures (Storage, Network, Compute).
- Understanding of IT service Management processes and methods.
- Fluent written and spoken English skills, German would be an asset.

Soft Skills:

- Ability to work with minimal supervision – self-motivated and self-contained.
- Team player with the will and ability to collaborate with others.
- Ability to learn and pick up new technologies quickly.
- Analytical, problem solving can-do attitude.
Start date
05.2019
Duration
12 months
From
Bosshard & Partner Unternehmensberatung AG
Published at
02.04.2019
Contact person:
Cloé Maglie
Project ID:
1751457
Contract type
Freelance
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