Desk side Level 2- Service Engineer

Dublin, Leinster  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Experience in Window Exchange on Line and Office365

Resource will provide

(a) High-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, handhelds, Smart phones, iPADs
? Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
? To provide infrastructure administration functions
? Providing on-site cover as part of a shift arrangement
? Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
? Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
? Taking ownership of issues through to resolution on all appropriate requests.
? Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
? Move equipment associated with escalated help desk incidents and service requests
? Performing asset inventory activities as needed.
? Trains and orients staff on use of hardware and software.
? Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
? This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Start date
2019
From
Adroit People Ltd
Published at
04.06.2019
Contact person:
Roshini Agarwal
Project ID:
1780079
Contract type
Freelance
To apply to this project you must log in.
Register