Description
Hi,My name is Aswini Rajesh and I am from Adroit People Limited. Please find the details of the opportunity below. If interested in being considered or to learn more, please send me an updated copy of your resume in Word format and furnish the below details and let me know the best time to reach you so that we can discuss regarding this position further.
Please find the details of the opportunity below. If interested in being considered, or to learn more, please send me an updated copy of your resume in Word format and furnish the below details and let me know the best time to reach you so that we can discuss regarding this position further
we are hiring for Support Engineer @ Zurich, Switzerland
Role: Support Engineer
Location: Zurich, Switzerland
Hiring Mode: Contract
Job Description:
Mandatory Skills :
? HW Desktop/Network, Windows Environment, VDI Environment Applications trouble shooting skills
? Production Support Process /ITIL
? Clear understanding about Infrastructure network environment
? German and English language skills (French, Italian is an advantage)
Detailed JD:
We are looking for someone like that to:
– support the Service & Product Manager across several technical domains
– manage support requirements into new projects, on-board new applications into the Support team
– uphold high standards for timely issue resolution
– conduct post incident reviews to ensure root cause is identified and sustainable solutions are implemented
– define workarounds for known errors and initiate process improvements
– contribute expertise to the management of existing and new IT products and services
You have:
– a natural ability and keen interest to solve complex issues
– familiarity with incident lifecycle and agile support methodologies
– familiarity with following support services: HW desktop/notebook, Windows environment, Client Core applications, specific Client network knowledge, DTP and A3 platform(s)
– German and English language skills (French, Italian is an advantage)
– clear understanding about Client infrastructure network environment
– experience in working with (as a) bank client advisor or business Backoffice employees
Thanks,
Aswini Rajesh
Email: