Description
• At least 18 years of experience in Information Technology.• At least 5 years of related experience including leading an organization through a CRM transition.
• Project experience required including aproject management experience in SFDC Program Management or SFDC Solution Design experience.
• Expertise in Project Management (includes issue/risk/escalation management, quality assurance, stakeholder management).
• Must have Salesforce knowledge on Configuration, Customization & Integration experience in SFDC Service Cloud.
• Experience with delivering programs using various project management styles but with recent experience in Agile and Waterfall methodologies.
• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills.
• Experience defining business requirements, writing user stories, and providing detailed system and functional designs.
• SFDC Integration experience. Preferred Qualifications: • Salesforce certification. • Certifications in project methodology.