Description
Role Summary• Review project scope and SOA with Project Management team to manage timelines and customer expectations
• Work escalations from NOC as Tier 4 support.
• Design and implement networking and VoIP solutions to meet Field Services needs and customer demands.
• Re design existing voice network to make it more streamlined and stable while offering a more diverse product portfolio to customers.
• Manage carriers and bandwidth through SAT DSA, including monitoring plans and alarm notifications
• Provide Tier 3 level support for troubleshooting VOIP and legacy telecom related customer problems.
• Support Field technician on installing and maintaining telecom systems in the fields.
Qualifications/Requirements
• Bachelor's Degree in Computer Science, Information Systems,
• CCNA Voice certified
• Experience with Call Centers cloud-based solutions (UCCE, Amazon Connect etc.)
• Deep understanding of SIP trunk technologies
• Deep knowledge of Cisco Unified Call Manager and Cisco Unity Connections, Cisco Call Manager Express and, Cisco CUBE expertise.