Description
Application Support - OTC Derivatives
We are currently recruiting for an application Support Engineer to join the OTC Derivatives support group at a large international investment bank to work on L2 application support duties for a 30+ mission critical systems.
Responsibilities
- Field support queries from users (Front Office, external clients and internal operations and technology groups) in EMEA and globally.
- Take ownership for, investigate, log/track and resolve 2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts.
- Assess the relative severity and impact of incidents on the business and external clients and re-mediate appropriately.
- Pro-actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions.
- Proactively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels
- Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems.
- Communicate status and resolution of issues on a timely basis to users and technologists, escalating where appropriate to management.
- Communicate clearly and concisely both verbally and in writing.
- Develop and maintain relationships with other technology teams including other global support/business lines, application development, QA and infrastructure (eg DBA, server teams, web services, etc.) teams.
- Develop and maintain relationships with users, including Front Office and other internal groups.
Skills
- ITIL
- SQL (Oracle, Sybase, SQL Server)
- Shell, Python, Perl Scripting
- Automation tools
- Java/C#
- Geneos, Splunk
- OTC Derivatives/Cash Equities
Please submit your CV in order to be considered for this role
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