Description
We are Global IT Recruitment specialist that provides support to the clients across UK and Europe. We have an excellent job opportunity for you.
Job Title: Analytics & Target Instructor
Location: Remote - London
Duration: 12 Months
Description
What you'll do
- Deliver training sessions of multiple lengths (ranging from 2 hours to 3 days) from Adobe's Analytics & Target course catalogue.
- Deliver live classroom training at Adobe offices, customer offices and online classrooms, as well as occasionally recording on demand training courses.
- Maintain expert product knowledge in Analytics & Target as well as their integrations and use cases across the broader Adobe Experience Cloud.
- Showcase domain expertise and practical, real world knowledge in the fields of analytics and personalisation in your classes.
- Deliver training with empathy for the customer; understanding why they want to use our software and guiding them on how to reach their goals with our products.
- Understand our curriculum inside and out, as well as working with our Curriculum team to improve it.
- Encourage customer feedback on your classes and share insights from this with Delivery Management to help improve our offering.
- Develop sales opportunities and the growth of the business by recommending appropriate learning paths to prospects and existing customers.
- Meet or exceed utilisation expectations and maintain high customer satisfaction scores.
- Successfully manage the software training environment for your classes, while reporting and resolving any issues.
- Be an active member of our Instructor and Consulting community, contributing to our collective expertise and internal initiatives.
What we're looking for
- Minimum of 5 years experience of Learning Services or Professional Services in an enterprise software company or consultancy.
- Significant experience working with Adobe technologies, specifically Adobe Analytics and Adobe Target. If not Adobe, use of other similar enterprise tools in the market is a pre-requisite
- Proficiency with Web technologies including HTML, CSS, JavaScript, jQuery and ASP
- Passion for the Internet domain and use of technology to solve business problems
- A solid understanding of general business, digital concepts and strategies is a must
- Demonstrable passion for presenting and sharing knowledge with others.
- The ability to communicate complex concepts and technical detail in a simple, accessible way.
- Ability to handle a diverse group of customers, partners or employees in training sessions, including an international audience.
- Ability to establish credibility and create confidence quickly and easily.
- Bachelor's Degree or global equivalent in Computer Science or a related field.
- Business travel of approximately 50% or more is expected for this position.
Education
- Bachelor's Degree or global equivalent in Computer Science or a related field.
- Significant experience working with Adobe technologies, specifically Adobe Analytics and Adobe Target. If not Adobe, use of other similar enterprise tools in the market is a pre-requisite
- Proficiency with Web technologies including HTML, CSS, JavaScript, jQuery and ASP