Description
Digital Delivery Director - Technology Platform, Digital Platform, Agile, Delivery focussed role
Overview of the role;
- The Digital technology team is responsible for driving and maintaining the clients digital presence across the entire customer journey. The scope of the team's responsibilities includes website content, optimisation and development.
- The Digital Delivery director ensure existing roadmaps deliver against the long term strategy for the eCommerce platform, scoping and prioritising the agreed initiatives, support the activities of the Product Managers, and ultimately supporting the product roadmap within the agreed budget, for which they will be held accountable by the Steering Committee.
Responsibilities and Accountability's:
- Accountable for digital channel web and mobile app platform development roadmap and operations.
- Responsible for managing an annual budget of £5-£7m and a team of about 80-100 across the organisation and Partner teams.
- Accountable for managing dependencies and delivery plan involving up to 25 vendors and 15 internal teams.
- Accountable for the stability of the platforms, improving delivery quality and reducing incidents impacting revenue and customer experience
- Responsible for ensuring 24x7 support processes are in place for all the critical components of the platform and monitoring and alerting is in place for all critical processes of the platform
- Accountable for removing blockers and ensuring that the digital scrum teams have the right tools and the necessary support to perform to deliver the required outcome
- Accountable for ensuring the right skills and knowledge are available within the scrum teams at the right time and that there is always a backup for critical resources.
- Accountable for ensuring that the platform team has an eye on upcoming changes in the technology space and ensuring that adoptions and migrations are scheduled
This is an exciting and critical position to drive the Digital capabilities that underpin a very well known brand in to the future. By putting the customer and technology at the heart of the organisation. I've had a great call with the client so can shed a lot more insight into the position in a call.
Digital Delivery Director - Technology, Digital, Agile, Web, Apps, Platform