Technical Architect

Description

D365 Technical Architect

London

£

A product team has been established within the Customer Support & Return sub-domain with the mission to implement a new digital product. The product will be a global tool for managing complex customer support requests. The product will manage 5M+ customer support cases around the world.

The Job:

• The Consultant will join the Customer Support Case product team which currently consists of product owner, product specialist, UX/UI designer, engineering manager and software engineer.
• As a team member, the consultant will be part of the everyday work including planning, technical solutioning and implementing new features, improving ways of working and supporting existing products. The team is self-sufficient and owns the entire product vertical, from UI to infrastructure/DevOps.
• Responsibilities range from defining the end-to-end technical solution, managing the alignment with overall technical architecture guidelines and principles. Working experience on Microsoft Dynamics 365 would be a great plus for this position. Also, good knowledge on CRM area is beneficial for this position

Have you:

• Understanding of strategic IT solutions
• TypeScript
• Node.js
• Testing: automation, Unit & Integration test
• GitHub Actions, Terraform, CI/CD

We are looking for an experienced Technical Architect to discover and define the Case Management technical architecture on top of Microsoft Dynamics 365 platform.