Description
We are looking for an IT - Other Technical Service Coordinator SENIOR for a long term projectLocations: Solna, Sweden
Language- Fluent Swedish (Spoken & Written), as well as strong Business English skills, are required
Start- ASAP
Job Description:
IT - Other Technical Service Coordinator SENIOR
Information about the organization and role Technical Service Coordinator is a role within Dedicated Services, which is a part of IT Operations.
The main responsibility is to maintain the availability and stability for server-based applications and overall infrastructure within Company in accordance with the agreed service levels (SLA), and with the support of ITSM processes.
Main work tasks The focus areas are:
• Central contact person for all technical questions regarding the infrastructure services and their components.
• Coordination and execution of tasks of infrastructure service lifecycle management
( Planning, installation, upgrade and decommission)
• Main role in resolving incidents, planning and execution of changes, and root cause analysis of problems.
• Steering of incident processes, administrative activities, patch strategies, backup and recovery plans, catastrophe protection, and downtimes.
• Design of infrastructure based on application-specific requirements and creation of operational concepts and ITIL service trees.
• Update and maintain operational (SLA) documentation
• Project support for small infrastructure topics
• 2nd Level Support and operational support of Incidents
• Part of rotational "on-call team” for highly available services (estimated. 6-8 weeks p.a.).
Requirements on experiences
• Ideally you have a degree in IT or related studies – in addition to datacenter environment
• Experience in Application Operations and SLA Maintenance
• Technical knowledge in IT infrastructure (Server, Storage, Network, Middleware, and Support systems)
• Knowledge and experience in administration of operating systems (MS and Linux)
• Solid understanding of IT Security
• Solid understanding of Network segmentation and Integrations
• Experience in handling ITIL processes (Incident / Change / Problem / Config / Patch / LCM)
• Experience in supporting projects
Meritorious
• Experience in infrastructure solution design development and implementation
• Experience in operations within security complex environments
• Experience in working Agile and in "virtual" teams is desirable
Desirable personal qualities in addition to skills Personal qualities asked for
• You are able to understand complex situations and are experienced in analyzing problems and using structured approaches.
• Your focus is on the Customer and offering strong IT Services
• Strong in Stakeholder & Expectation Management
• Highly skilled in communication. planning, coordination, and teamwork
• Strong interest in multicultural and international environments
• Strong communication skills
• Good understanding of unbundling regulations
• Team player and solid Work Ethic
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The candidate should be in Europe for more than 5 years
Eligible candidates, please share their CV at / /
Regards
CosMicIT