Description
Location: Mexico - Monterrey.Experience: 4 + years of Experience.
Requirement:
· 4 years’ experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.
· Must have knowledge of PC hardware architecture
· Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
· Must have knowledge of SCCM and operations (Installing applications, patch management)
· Prior experience in Remote Desktop support
· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
· Should have good understanding of user profile management
· Proven Customer Service skills
· Good written and oral communication
Responsibilities:
· Provides expert judgment and analysis for the design, development and implementation of desktop systems.
· Analyzes requirements to ensure the system meets performance needs.
· Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
· Maintains, repairs, and troubleshoots desktop hardware and software packages.
· Assists with desktop/laptop images including updates, patches and performance/process enhancements.
· Has the ability to script, test and deploy automated desktop solutions.
· Provide level2/3 desktop/ laptop break-fix support
· Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to $1,224.03 per day
Work Remotely:
• Temporarily due to COVID-19