Description
WA Consultants is currently recruiting for a Service Desk Analyst for a client based in High Wycombe.
Our client is looking for a candidate who can undertake the following:
- Handle customer Incident or Request tickets in a professional manner.
- Answer calls and respond to emails from users regarding new and current tickets
- Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket.
- Ensure a timely resolution (preferably on first contact) or escalation of Incidents and Requests with regular updates to end users until the point of resolution.
- Log tickets with the relevant third parties.
- Comply with current Service Desk standards, policies, and procedures.
- Establishes and develop relationship with other IT teams through frequent and constructive communication.
Please advise on availability and rate expectations on application. For further information please contact Alex Wilson.
WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.